{"id":7455,"date":"2021-02-11T15:30:09","date_gmt":"2021-02-11T14:30:09","guid":{"rendered":"https:\/\/www.bse-ambulances.com\/sav-service-client-ambulances\/"},"modified":"2023-03-28T01:09:18","modified_gmt":"2023-03-27T23:09:18","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/www.bse-ambulances.com\/en\/customer-care\/","title":{"rendered":"Customer Care: “augmented” Customer Service"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Couverture – section 1″ module_class=”cover-page” _builder_version=”4.16″ _module_preset=”default” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”0px|0px|0px|0px|false|false” global_colors_info=”{}”][et_pb_row column_structure=”2_5,3_5″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.16″ _module_preset=”default” width=”100%” max_width=”2560px” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”2_5″ module_class=”cover-colonne-gauche” _builder_version=”4.16″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_stops=”#014577 0%|#014577 100%” background_color_gradient_start=”#014577″ background_color_gradient_end=”#014577″ background_image=”https:\/\/www.bse-ambulances.com\/wp-content\/uploads\/2021\/02\/croix-bse-fond-bleu.png” background_size=”initial” background_repeat=”repeat” global_colors_info=”{}”][et_pb_text admin_label=”Titre de la page (H1)” _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Customer Care:<\/strong> “augmented” Customer Service<\/h1>\n

[\/et_pb_text][et_pb_text admin_label=”Sous titre (H2)” _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Customer Care is an innovation and a service offered to all BSE customers. It is a reinforced version of the after-sales service, which accompanies the daily life of the users of our vehicles with greater proximity and responsiveness.<\/h2>\n

[\/et_pb_text][et_pb_image src=”https:\/\/www.bse-ambulances.com\/wp-content\/uploads\/\/2021\/02\/croix-bse.svg” title_text=”croix-bse” disabled_on=”on|off|off” admin_label=”Croix BSE” module_class=”croix-cover” _builder_version=”4.17.4″ _module_preset=”default” z_index=”500″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _dynamic_attributes=”background_image” _module_preset=”default” background_image=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9mZWF0dXJlZF9pbWFnZSIsInNldHRpbmdzIjp7fX0=@” z_index=”0″ background_last_edited=”on|phone” background_enable_image_phone=”off” global_colors_info=”{}”][et_pb_divider show_divider=”off” disabled_on=”on|on|off” admin_label=”Ne pas toucher” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][et_pb_image src=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9mZWF0dXJlZF9pbWFnZSIsInNldHRpbmdzIjp7fX0=@” title_text=”image-test” disabled_on=”off|on|on” admin_label=”Image de couverture – ne pas toucher” _builder_version=”4.16″ _dynamic_attributes=”src” _module_preset=”default” custom_css_main_element=”object-fit: cover;” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”1px||0px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”2px||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”30px||0px||false|false” global_colors_info=”{}”]<\/p>\nAccueil<\/a><\/span><\/span>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.17.4″ _module_preset=”default” background_image=”https:\/\/www.bse-ambulances.com\/wp-content\/uploads\/2021\/02\/croix-bse-fond-bleu.png” background_size=”contain” background_position=”center_right” custom_padding=”||36px|||” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Une implication des \u00e9quipes, pour une r\u00e9activit\u00e9 optimale.” _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

\"Logo<\/h3>\n

Customer Care:<\/strong> a “new generation” after-sales service<\/h3>\n

[\/et_pb_text][et_pb_text admin_label=”La fiabilit\u00e9 de nos v\u00e9hicules de transport sanitaire est une obsession. Pour cela, nous avons d\u00e9fini une proc\u00e9dure d\u2019accompagnement r\u00e9active en cas de panne rencontr\u00e9e.” _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

We take care of those who take care of others! In this respect, we have asked our customers to work with us to design a more global customer service, with greater proximity and responsiveness. We have therefore created “Customer Care”, which is a privileged interface between our customers and the various BSE departments.<\/p>\n

This new service is based on the desire to go beyond the standards of after-sales service on the market and to exceed our customers’ expectations. Traditional after-sales service is often limited to curative treatment (various breakdowns, material needs). We want to broaden the scope of our customer service to enable it to support our customers in a preventive approach, anticipating their needs and helping them to extend the life of their vehicles.<\/p>\n

This service applies to our entire range of ambulances, 4×4 vehicles and funeral vehicles.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.17.4″ _module_preset=”default” custom_padding=”70px||||false|false” custom_padding_tablet=”0px||||false|false” custom_padding_phone=”0px||||false|false” custom_padding_last_edited=”on|desktop” scroll_vertical_motion=”0|50|50|100|5|0|-1″ global_colors_info=”{}”][et_pb_text _builder_version=”4.20.2″ _module_preset=”default” header_5_line_height=”1.3em” background_color=”rgba(69,171,223,0.2)” custom_margin=”||10px|||” custom_padding=”25px|25px|5px|25px|false|false” animation_style=”fade” global_colors_info=”{}”]<\/p>\n

3 missions<\/b>…<\/h3>\n
    \n
  • \n
    To better understand our clients’ problems<\/h5>\n<\/li>\n
  • \n
    To provide preventive support<\/h5>\n<\/li>\n
  • \n
    To offer a quality, personalised and responsive service!<\/h5>\n<\/li>\n<\/ul>\n

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    for 1 ambition !<\/b><\/h3>\n
    To exceed our clients’ expectations and save them time!<\/h5>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” prev_background_color=”#ffffff” next_background_color=”#ffffff” admin_label=”Ligne avec 3 pictos + texte” _builder_version=”4.20.2″ _module_preset=”default” background_color=”rgba(69,171,223,0.1)” background_image=”https:\/\/www.bse-ambulances.com\/wp-content\/uploads\/2021\/02\/croix-bse-fond-bleu.png” background_size=”contain” background_position=”bottom_right” custom_padding=”150px||100px||false|false” custom_padding_tablet=”100px||||false|false” custom_padding_phone=”100px||||false|false” top_divider_style=”mountains” bottom_divider_style=”mountains” background_last_edited=”on|phone” background_enable_image_tablet=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_margin=”||20px||false|false” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

    A system based on proximity<\/strong> and responsiveness<\/strong><\/h3>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

    \"\"
    1 dedicated contact person<\/strong><\/h5>\n

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    \"\"<\/h5>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”||20px||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

    \"picto-contact-assistance-ambulances\"
    1 unique phone number<\/strong><\/h5>\n

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    \"\"
    1 dedicated email address<\/strong><\/h5>\n

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    \"\"
    1 mobile-optimised web interface<\/strong><\/h5>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Ligne avec 3 pictos + texte” _builder_version=”4.17.4″ _module_preset=”default” background_enable_image=”off” background_size=”contain” background_position=”center_left” custom_padding=”0px||3px|||” background_last_edited=”on|phone” background_enable_image_tablet=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.bse-ambulances.com\/wp-content\/uploads\/2022\/06\/qr-code-interface-customer-care.jpg” alt=”QR Code Customer Care” _builder_version=”4.17.4″ _module_preset=”default” animation_style=”fade” border_width_right=”10px” border_color_right=”#45ABDF” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ module_class=”ds-vertical-align” _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

    Scan the QR Code,<\/strong> and exchange with your interlocutor!<\/h3>\n

    From now on, BSE vehicles leave the workshop with a sticker holder containing a QR code. This code allows direct contact with the Customer Care department from a smartphone. The QR code also provides access to a database of information and tips to facilitate the daily maintenance of the vehicle.<\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Texte + image (gamme de v\u00e9hicules)” _builder_version=”4.16″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_direction=”91deg” background_color_gradient_stops=”#204b77 0%|#10508f 100%” background_color_gradient_start=”#204b77″ background_color_gradient_end=”#10508f” background_image=”https:\/\/www.bse-ambulances.com\/wp-content\/uploads\/2021\/02\/croix-BSE-bg-gauche-960-450.png” background_size=”contain” background_position=”center_left” custom_margin=”100px||0px||false|false” custom_margin_tablet=”0px||||false|false” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_row column_structure=”2_5,3_5″ _builder_version=”4.16″ _module_preset=”default” width=”90%” max_width=”1560px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.bse-ambulances.com\/wp-content\/uploads\/\/2021\/02\/croix-bse.svg” title_text=”croix-bse” admin_label=”Croix BSE” _builder_version=”4.16″ _module_preset=”default” width=”85px” custom_margin=”-35px|||-30px|false|false” custom_margin_tablet=”|||0px|false|false” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”Intertitre (H3) + paragraphe” module_class=”texte-blanc” _builder_version=”4.20.2″ _module_preset=”default” custom_margin=”||50px||false|false” custom_margin_tablet=”||0px||false|false” custom_margin_phone=”||0px||false|false” custom_margin_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

    Our range of ambulances<\/strong> and hearses<\/strong>.<\/h3>\n

    BSE offers a wide range of medical and funeral vehicles. Inside our vehicles, each layout is optimised to meet the needs of our customers and studied in compliance with the standards.<\/p>\n

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